Privacy Policy

This Privacy Policy outlines the privacy protection practices of Dunext Technology (Suzhou) Co., Ltd. (hereinafter referred to as "we" or "Dunext") regarding the information provided by users of the official Dunext website and mobile app (collectively referred to as the "Website").

1. Privacy Commitment

We are committed to strictly protecting user privacy and will only collect information within the necessary and legal scope for the purpose of providing and improving services and optimizing the user experience. We will implement security measures to ensure information safety and will not sell or share personal information without consent. The privacy policy will be regularly updated and users will be notified. Users have the right to access, correct, or delete their personal information. We comply with relevant laws and regulations and strive to create a secure and trustworthy online environment.

2. Collection of Personal Information

(1) Account Registration Information: When registering an account, we may require you to provide personal information, including your name, account number, password, email address, phone number, etc.

(2) Personal Contact Information: When you contact us, provide feedback, suggestions, or inquiries, participate in our online or offline activities, subscribe to marketing materials, etc., you may leave your contact information, including your name, company name, position, email, phone number, etc.

(3) Information After Registration: Once registered, your username will be visible to other members. Additionally, you may post/publish your other personal data or system details, making it visible to other members. You have the right to adjust your settings and modify the visibility of your personal information. You can decide what data and the scope of data visibility to other users.

(4) Social Media Information: We may maintain pages for Dunext on social media platforms such as WeChat, TikTok, Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our page on these platforms, the interaction, as well as the collection, use, and processing of your personal information by the platform provider, will be governed by the platform’s privacy policy. You or the platform may provide us with information via the platform, which we will process in accordance with this privacy policy.

(5) Information We Receive from Other Third Parties: We may receive your personal information from third-party sources. For example, if you express interest in learning more about our products or services, solar system installers, grid service integration agencies, or utility companies may share your contact or energy-related information with us. Similarly, if a business partner assists you in setting up a Dunext account, they may also share your personal data or registration details. We may obtain your personal information from market development partners, public sources, existing Dunext customers, and data providers (including the categories of information listed in "Information You Provide to Us"). In specific cases, Dunext may collect your personal information from your installer according to your instructions. These third parties’ sharing and processing of information are subject to their own privacy policies, and we recommend you contact the relevant third parties for more details.

(6) Data Collection, Processing, and Usage: We will strictly adhere to the principle of necessity when collecting, processing, and using your personal data and usage data, and will only use them for contractual processing, electronic information, and communication services. However, if we are legally required to provide data (e.g., disclosing data to public institutions), we have the right to disclose relevant information to third parties within the legal framework. If the use of data requires your consent under applicable law, we will explicitly ask for your consent and ensure that such consent complies with relevant data privacy regulations. You have the right to withdraw consent at any time and refuse our future use of your data for advertising, market research, and opinion surveys. If you wish to withdraw consent or refuse future use, please contact us using the information provided below, and we will process your request promptly without any cost to you.

3. How We Use Information

We always adhere to a rigorous, cautious, rational, and official approach in processing user information to ensure legal and compliant use of information. The purposes for which we use your personal data include, but are not limited to:

1. Providing Services: We fully utilize user information to provide the requested services and products, as well as for internal purposes such as improving our services and products (e.g., for data analysis and research) or contacting you outside of the relevant contract.

2. Improving User Experience: We analyze user behavior and feedback data to continuously optimize our products and services, enhancing the user experience.

3. Marketing and Advertising: We send relevant marketing and promotional information to users based on their preferences and consent. We respect users' privacy rights and will only send personalized marketing messages with clear consent from the user. Additionally, we ensure that the content of the messages is truthful, accurate, and free from misleading or false information.

Without your consent, Dunext will only collect, process, and use your personal data and usage data to the extent necessary for contract processing, electronic information, and communication services.

4. Information Sharing and Disclosure

1. If we are legally required to disclose personal information or if it is necessary to comply with legal processes, fulfill contractual obligations, respond to claims, or protect the rights, property, and safety of Dunext, our clients, or the public, we have the right to disclose personal information. Except for the above situations, if we plan to process personal data, we will obtain explicit consent in advance.

2. After completing the registration process, your username will be automatically visible to other members. You have the right to choose whether to post or make your personal data and other system-related information visible to other members. You can adjust the settings of your personal data to control the scope of disclosure and decide what data to share and the visibility range.

5. Data Retention

We will retain personal information only for the necessary period, in accordance with the purposes outlined in this privacy policy. To comply with legal obligations, we will retain and use personal information within the appropriate scope to ensure compliance with relevant laws (e.g., if we are required to retain data by law). In addition, to resolve disputes, enforce our legal agreements, and policies, we will also retain relevant information. We will use data for internal analysis, and the retention period will generally be short, unless the data is used to enhance security, optimize services, or as required by law.

6. Children’s Privacy

Our products, website, and services are primarily intended for adults. For minors under the age of 14, they may not create user accounts without the explicit consent of their parents or legal guardians. In specific cases where personal information of children is collected with parental or guardian consent, we will only use or disclose such data in accordance with applicable laws, with the clear consent of parents or guardians, or where necessary to protect the rights of children. We strictly adhere to laws and regulations and respect and protect the legal rights of minors.

7. International Data Transfer

Your personal data may be transferred to and stored and processed on servers located outside your country/region. We will take measures to ensure that such data transfers comply with applicable data protection laws.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this page regularly to stay informed about our privacy practices.

9. Contact Us

If you have any questions about our privacy policy or wish to exercise your rights, please contact us at: info@dunext.com