Innovate for a Green Future with us!

Responsibilities

1. Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2. Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3. Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4. Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5. To identify product and technical problems remotely and then provide relevant advice and solutions;

6. Ensure that technical customer service care is high quality for all local business partners and end customers.

7. Document all cases, inquiries, developments, changes, and resolutions on the internal database

8. On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers

9. Collaborate with Sales, Presales, Product Solutions and Product teams

Requirements

1.A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering 

2.More than 2 years of energy storage product service experience；

3.Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies

4.Local electrician's certificate is preferred

5.English, Polish, German, Dutch

6.willing to learn and enthusiastic about taking on new challenges

Innovate for a Green Future with us!

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.

Requirements

1.Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products;

2.More than 2 years of energy storage product service experience(Local electrician's certificate is preferred);

3.Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies;

4.A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering;

5.English, Polish, German, Dutch - Local language and English is a must;

6.Willing to learn and enthusiastic about taking on new challenges.