Innovate for a Green Future with us!

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.

Requirements

1.Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products;

2.More than 2 years of energy storage product service experience(Local electrician's certificate is preferred);

3.Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies;

4.A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering;

5.English, Polish, German, Dutch - Local language and English is a must;

6.Willing to learn and enthusiastic about taking on new challenges.